1. Prepaid Orders Only – We do not offer Cash on Delivery (COD). All orders must be prepaid.
2. Delivery Charges – Shipping charges will be calculated based on your location and product weight.
3. Order Processing Time – Orders will be shipped within 3-5 working days after payment confirmation.
4. Delivery Time – Transit time will depend on your location and courier service availability.
5. Courier Service Responsibility – Once shipped, the responsibility for delivery lies with the courier company. Al Farid is not liable for delays caused by courier operations, weather, strikes, or other unforeseen events.
6. Damage During Transit – We pack products with utmost care, but we are not responsible for any damage, leakage, or breakage during transit.
7. Lost or Misrouted Packages – In case of loss or wrong delivery by courier, we will assist you in raising a claim with the courier but cannot provide compensation directly.
8. Address Accuracy – Customers must ensure the delivery address and contact details are correct. We are not responsible for non-delivery due to incorrect information.
9. Unclaimed Packages – If a parcel is returned due to non-availability at the delivery address or refusal to accept, re-shipping charges will apply.
10. No Urgent Dispatch Guarantee – We do not commit to urgent same-day or next-day dispatch unless agreed in writing.